Frequently asked questions
How do I get my download?
Right after payment you're taken to your order page with a Download button for each item. Your emailed Stripe receipt includes your order details too.
Will anything be mailed to me?
No. Everything in the shop is a digital file. Nothing physical ships.
What do I need to open the files?
Most files are PDFs, which open in any browser or free PDF reader. Templates list the app they work with (Canva, Word, Google Docs) on the product page.
My download link expired.
Links last 72 hours. Reopen your order page for fresh links, or contact us with your receipt email and we'll send them again.
Can I print more than once?
Yes, as many times as you like for personal use. See our terms for commercial use.
Can I get a refund?
Because files are delivered instantly, sales are generally final, but if a file is broken or not as described we'll fix it or refund you. See the refund policy.
Is checkout secure?
Yes. Payments are handled by Stripe. We never see or store your card number.